Privacy Policy

Who we are

Elec Reid Pty Ltd (ABN 82 675 975 649) is a Melbourne electrical and smart technology company. We design, install, and support electrical, audio visual, automation, networking, lighting, security, and related systems for residential, commercial, and industrial projects.

This policy explains how we handle the personal information you share with us when using our website, enquiry forms, chatbot, email, phone, or other project communication channels.

What we collect

Depending on how you contact us, we may collect:

• -Name, email address, phone number, and business or project contact details.
• -Project address, site suburb, property details, timing, scope, budget range, and project preferences.
• -Uploaded files such as floor plans, site photos, briefs, schedules, or related documents.
• -Collaborator details you choose to share, such as architect, builder, interior designer, or project manager details.
• -Website enquiry form submissions and saved draft details.
• -Chatbot conversations, including the messages you send, the assistant replies, page URL, referrer, browser user agent, and a browser conversation ID.
• -Technical information needed to run the website, such as cookies, local storage, session storage, device information, and basic server logs.

We do not collect payment card details through this website.

Why we collect it

We use your information to understand your enquiry, prepare a tailored proposal or plan, schedule site visits or calls, coordinate with nominated project collaborators, deliver work once engaged, and maintain business records.

We use chatbot conversations to answer website questions, route enquiries to the right next step, improve the website assistant, and help our team follow up properly where appropriate.

If you opt in to updates, we may occasionally send Elec Reid project notes, articles, or capability updates. You can opt out at any time by emailing [email protected].

Cookies and website tools

The website may use cookies, local storage, and session storage to remember that you accepted the privacy notice, keep the chatbot conversation ID, manage whether the assistant is open, save form progress, and keep the site working properly.

We may also use website tools and server logs to understand enquiries and improve the website. We do not sell your browsing data.

Chatbot conversations

The website assistant is designed to help visitors understand Elec Reid services and choose the right next step. Conversations may be saved so our team can review enquiries, improve responses, and follow up where appropriate.

Please do not use the chatbot for urgent electrical safety issues. If something is unsafe, sparking, burning, exposed, wet, or otherwise urgent, call Joe directly on 0450 342 075 or contact emergency services where required.

Who we share it with

We only share information where it helps us respond to your enquiry, operate the website, or deliver the project. This may include:

• -Elec Reid team members and contractors involved in scheduling, planning, delivery, invoicing, or administration.
• -Collaborators you nominate, such as architects, builders, designers, or project managers.
• -Service providers we use for website hosting, email, Google Workspace, spreadsheets, file storage, chatbot processing, automation, and business systems.
• -Professional advisers, insurers, regulators, or authorities where required by law or necessary to protect our rights.

We do not sell your personal information. Some technology providers may process or store data in Australia or overseas, depending on their infrastructure.

How long we keep it

We keep project, proposal, invoice, and accounting records for as long as required for business, tax, insurance, warranty, legal, and compliance purposes. Some records may need to be kept for seven years or longer.

Draft form data and chatbot records may be kept for a shorter period where they are no longer needed. You can ask us to delete information, subject to any legal or business record-keeping obligations.

Your rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you can ask us to:

• -Provide access to personal information we hold about you.
• -Correct inaccurate or outdated information.
• -Delete information where we no longer need it and where we are not legally required to keep it.
• -Explain how we collected, used, or shared your information.

To make a privacy request, email [email protected].

Privacy contact

Questions about this policy or how we handle your data:

Joe Reid, Director
[email protected]
0450 342 075

Updates to this policy

If this policy changes, the date at the top of this page will be updated. We may not notify you of minor wording changes, but we will update this page if we materially change how we handle personal information.